SB
Sandra B
1 reviews | Active since Aug 2010
03 Dec 2024, 13:28
Clientelle Rewards App is a ****!!!!
I was approached by a young man and pursuaded to join a rewards program with Clientelle last month. After signing up ... within one hour I might add. I went into the app and cancelled the agreement. (Every agreement has a legal cooling off time) I realised the rewards were nothing I would use on a regular basis. IN SPITE OF CANCELLING, two lots of R150 have been deducted from my bank account. I would like this matter dealt with immediately. When I go into the app it says i must pay!!!!!! So it does not reflect any amount deducted from my bank.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
03 Dec 2024, 13:52Dear Sandra,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
Clientele Life's reply03 Dec 2024, 13:52
Official
Dear Sandra,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
SB
Sandra B's updateReviewer Update
10 Dec 2024, 11:45I am still waiting for anyone to contact me to resolve this issue!!!
Dear Judith, please contact me on my e mail.
Dear Judith, please contact me on my e mail.
SB
Sandra B's update10 Dec 2024, 11:45
Reviewer Update
I am still waiting for anyone to contact me to resolve this issue!!!
Dear Judith, please contact me on my e mail.
Dear Judith, please contact me on my e mail.
Clientele Life's replyOfficial
11 Dec 2024, 09:00Dear Sandra,
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Clientele Perks Plan as per you request. The cancellation letter is sent to the email address we have on record.
We confirm that there is no refund due after the cancellation of your Clientele Perks Plan. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Clientele Perks Plan as per you request. The cancellation letter is sent to the email address we have on record.
We confirm that there is no refund due after the cancellation of your Clientele Perks Plan. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply11 Dec 2024, 09:00
Official
Dear Sandra,
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Clientele Perks Plan as per you request. The cancellation letter is sent to the email address we have on record.
We confirm that there is no refund due after the cancellation of your Clientele Perks Plan. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Clientele Perks Plan as per you request. The cancellation letter is sent to the email address we have on record.
We confirm that there is no refund due after the cancellation of your Clientele Perks Plan. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
SB
Sandra B's updateReviewer Update
11 Dec 2024, 11:05Thank you Nonhlanhla :)
SB
Sandra B's update11 Dec 2024, 11:05
Reviewer Update
Thank you Nonhlanhla :)
Clientele Life's replyOfficial
23 Dec 2024, 09:48Dear Sandra B ,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Consultant
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Consultant
Clientele Life
Clientele Life's reply23 Dec 2024, 09:48
Official
Dear Sandra B ,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Consultant
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Consultant
Clientele Life