IW
Imarilis W
1 reviews | Active since May 2025
16 May 2025, 22:57
Clientelle refusing to pay on funeral policy
I would like to express my disappointment with regard to the way Clientele has handled my claim for a funeral policy.I have had a policy with Prosperity for nearly ten years of which Clientele took over the policy and I’ve since continued paying for the policy.When my brother in law passed I tried to claim and I’ve never received any feedback on my claim I have sent several emails to Clientelle and attached the required documents and still no reply.I have buried my brother in-law using a loan and since waiting for Clientelle to pay me.
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Replies (2)
Clientele Life's replyOfficial
19 May 2025, 10:07Dear Imarilis W
We extend our deepest condolences to you and your family during this difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We extend our deepest condolences to you and your family during this difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply19 May 2025, 10:07
Official
Dear Imarilis W
We extend our deepest condolences to you and your family during this difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We extend our deepest condolences to you and your family during this difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Jun 2025, 13:45Dear Imarilis W,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
Please take note that on May 19, we received an email with the subject "Claim documents requested by you," but no documents were included. We rep**** the same day to let you know that the email had no attachments.
For us to be able to help you further, kindly send the email again with the necessary files.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
Please take note that on May 19, we received an email with the subject "Claim documents requested by you," but no documents were included. We rep**** the same day to let you know that the email had no attachments.
For us to be able to help you further, kindly send the email again with the necessary files.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply03 Jun 2025, 13:45
Official
Dear Imarilis W,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
Please take note that on May 19, we received an email with the subject "Claim documents requested by you," but no documents were included. We rep**** the same day to let you know that the email had no attachments.
For us to be able to help you further, kindly send the email again with the necessary files.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
Please take note that on May 19, we received an email with the subject "Claim documents requested by you," but no documents were included. We rep**** the same day to let you know that the email had no attachments.
For us to be able to help you further, kindly send the email again with the necessary files.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life