KM
Kenneth M
1 reviews | Active since Sept 2022
23 Oct 2025, 10:32
Clientelle... NOT GOOD..STAY AWAY
I am very angry with clientelle. When my policy expired they told me I couldnt take money out bcos it was only going to mature after 65 years. Today I call them they say the policy lapsed and I should have done the withdrawal at that time. No paper work nothing. And their consultant was RUDE
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
23 Oct 2025, 10:35Dear Kenneth M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply23 Oct 2025, 10:35
Official
Dear Kenneth M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
23 Oct 2025, 14:43Dear Kenneth M At the outset, I would like to thank you for bringing this matter into our attention. This is to confirm that two attempts were made to contact you on the 23rd of October regarding concerns raised without success. Furthermore, Can you please provide me with an alternative number were you can be reached.. Regards Vusumuzi Dlamini Clientele Life Insurance
Clientele Life's reply23 Oct 2025, 14:43
Official
Dear Kenneth M At the outset, I would like to thank you for bringing this matter into our attention. This is to confirm that two attempts were made to contact you on the 23rd of October regarding concerns raised without success. Furthermore, Can you please provide me with an alternative number were you can be reached.. Regards Vusumuzi Dlamini Clientele Life Insurance
Clientele Life's replyOfficial
23 Oct 2025, 14:54 Dear Kenneth M,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply23 Oct 2025, 14:54
Official
Dear Kenneth M,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
23 Oct 2025, 15:26Dear Kenneth M We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
My 3rd attempts to contact you on the number ending with ***2847 resulted in no success at 15h01.
Furthermore, I confirm that you had a Saver and Protector Plan which commenced on 01/09/2007 and this policy was cancelled on the 4th of November 2008 after we had received only 13 premiums. Our system confirms that there was an encashment / withdrawal made and paid into an FNB account number ending with ***9386 and this is the same account number your policy was debiting from.
We do not have any records whereby you were informed that you can make a withdrawal after 65 years and kindly note that the last time we received premiums for the plan was in the month of October 2008.
Should you wish to contact us again, please do not hesitate to do so on *** or email : *** .
Kind regards, Vusumuzi DlaminiClientele Life Insurance
My 3rd attempts to contact you on the number ending with ***2847 resulted in no success at 15h01.
Furthermore, I confirm that you had a Saver and Protector Plan which commenced on 01/09/2007 and this policy was cancelled on the 4th of November 2008 after we had received only 13 premiums. Our system confirms that there was an encashment / withdrawal made and paid into an FNB account number ending with ***9386 and this is the same account number your policy was debiting from.
We do not have any records whereby you were informed that you can make a withdrawal after 65 years and kindly note that the last time we received premiums for the plan was in the month of October 2008.
Should you wish to contact us again, please do not hesitate to do so on *** or email : *** .
Kind regards, Vusumuzi DlaminiClientele Life Insurance
Clientele Life's reply23 Oct 2025, 15:26
Official
Dear Kenneth M We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
My 3rd attempts to contact you on the number ending with ***2847 resulted in no success at 15h01.
Furthermore, I confirm that you had a Saver and Protector Plan which commenced on 01/09/2007 and this policy was cancelled on the 4th of November 2008 after we had received only 13 premiums. Our system confirms that there was an encashment / withdrawal made and paid into an FNB account number ending with ***9386 and this is the same account number your policy was debiting from.
We do not have any records whereby you were informed that you can make a withdrawal after 65 years and kindly note that the last time we received premiums for the plan was in the month of October 2008.
Should you wish to contact us again, please do not hesitate to do so on *** or email : *** .
Kind regards, Vusumuzi DlaminiClientele Life Insurance
My 3rd attempts to contact you on the number ending with ***2847 resulted in no success at 15h01.
Furthermore, I confirm that you had a Saver and Protector Plan which commenced on 01/09/2007 and this policy was cancelled on the 4th of November 2008 after we had received only 13 premiums. Our system confirms that there was an encashment / withdrawal made and paid into an FNB account number ending with ***9386 and this is the same account number your policy was debiting from.
We do not have any records whereby you were informed that you can make a withdrawal after 65 years and kindly note that the last time we received premiums for the plan was in the month of October 2008.
Should you wish to contact us again, please do not hesitate to do so on *** or email : *** .
Kind regards, Vusumuzi DlaminiClientele Life Insurance