**Clientelle my worst experience ever – *****, unauthorized deductions & no response**

This has been **the worst experience I have ever had** with any financial services company.

On **14 January 2026**, at the **Johannesburg Department of Home Affairs**, a Clientèle representative *******ulently obtained my personal details**. I am a **pensioner** and I did **not** agree to any insurance policy, did **not** sign any documents, and gave **no permission** for deductions.

Despite this, **money was withdrawn from my bank account without my consent**. This is *****.

I phoned Clientèle on **21 January 2026** and was promised a response within **24–48 hours**. Today is **27 January 2026**, and I have **received no call, no email, and no resolution**.

I have also **forwarded multiple emails to Clientèle**, yet I have **received no acknowledgement or response whatsoever**.

This lack of accountability is unacceptable and shows complete disregard for pensioners and vulnerable individuals. I am still waiting for:

* Immediate cancellation of the *****ulent policy * **Immediate refund of my money** * Accountability for the representative involved

**I strongly warn the public to stay away from these so-called “representatives” that Clientèle has put out on the streets.** Pensioners and unsuspecting people are being targeted and misled.

If this matter is not resolved urgently, I will escalate it to the **Financial Sector Conduct Authority (FSCA)**, **SAPS**, and the **National Consumer Commission**.

Be extremely careful.