MN
Masixole N
1 reviews | Active since Feb 2014
02 Dec 2020, 09:05
Clientelle is a ****
Clientelle deducted twice 30th and 1st R771 on both occassion. I had cancelled the cover last month and reversed the DO but this month both payment are not reversable. I am lodging a complaint with the insurance ombudsman and every other body that oversees the insurance industry. I am left with no food for my children because they took my last money and I want it back.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
02 Dec 2020, 09:47Dear Masixole
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Dec 2020, 09:47
Official
Dear Masixole
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Dec 2020, 17:03Dear Masixole
By now you have been contacted by Judith Mobweni who explained a solution moving forward and you have confirmed that you are satisfied with the outcome.
We would like to take this opportunity to apologize for any inconvenience in this regard.
We trust that this is all you require however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now you have been contacted by Judith Mobweni who explained a solution moving forward and you have confirmed that you are satisfied with the outcome.
We would like to take this opportunity to apologize for any inconvenience in this regard.
We trust that this is all you require however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Dec 2020, 17:03
Official
Dear Masixole
By now you have been contacted by Judith Mobweni who explained a solution moving forward and you have confirmed that you are satisfied with the outcome.
We would like to take this opportunity to apologize for any inconvenience in this regard.
We trust that this is all you require however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now you have been contacted by Judith Mobweni who explained a solution moving forward and you have confirmed that you are satisfied with the outcome.
We would like to take this opportunity to apologize for any inconvenience in this regard.
We trust that this is all you require however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
MN
Masixole N's updateReviewer Update
02 Dec 2020, 17:34Hi Shanitha, Yes i can confirm that Judith contacted me earlier and as for being satisfied with the outcome is a misrepresentation of facts ( to put it mildly). I told Judith in no uncertain terms that I was not happy with her feedback. Putting the dispute around the cancellation aside, the fact that you guys deducted on 2 consecutive days over R1800 is not explainable and I explicitly told her that my money needs to be refunded and her reply was that I can escalate the matter to the inhouse arbitration body. I told her im not going to waste my tme with your internal nonsense i have already lodged a complain with the ombudsman and will later today be contacting PASA regarding your ********l practises around the debit order, debicheck is fixed to a date and an amount, it does not allow for tracking except if you are using the Naedo system, which should be reversable. Please ask Judith to be honest and not misleading.
MN
Masixole N's update02 Dec 2020, 17:34
Reviewer Update
Hi Shanitha, Yes i can confirm that Judith contacted me earlier and as for being satisfied with the outcome is a misrepresentation of facts ( to put it mildly). I told Judith in no uncertain terms that I was not happy with her feedback. Putting the dispute around the cancellation aside, the fact that you guys deducted on 2 consecutive days over R1800 is not explainable and I explicitly told her that my money needs to be refunded and her reply was that I can escalate the matter to the inhouse arbitration body. I told her im not going to waste my tme with your internal nonsense i have already lodged a complain with the ombudsman and will later today be contacting PASA regarding your ********l practises around the debit order, debicheck is fixed to a date and an amount, it does not allow for tracking except if you are using the Naedo system, which should be reversable. Please ask Judith to be honest and not misleading.
Clientele Life's replyOfficial
10 Dec 2020, 14:46Dear Masixole
We are sorry to hear that you are not satisfied with the outcome of your query.
As telephonically discussed with Judith Mboweni we have no records which indicate a previous request to cancel your policy.
Should you have proof of the above kindly, forward this to us and we will gladly investigate the matter further.
Kindly follow the escalation process confirmed with you in the event that you not satisfied with the outcome.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We are sorry to hear that you are not satisfied with the outcome of your query.
As telephonically discussed with Judith Mboweni we have no records which indicate a previous request to cancel your policy.
Should you have proof of the above kindly, forward this to us and we will gladly investigate the matter further.
Kindly follow the escalation process confirmed with you in the event that you not satisfied with the outcome.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply10 Dec 2020, 14:46
Official
Dear Masixole
We are sorry to hear that you are not satisfied with the outcome of your query.
As telephonically discussed with Judith Mboweni we have no records which indicate a previous request to cancel your policy.
Should you have proof of the above kindly, forward this to us and we will gladly investigate the matter further.
Kindly follow the escalation process confirmed with you in the event that you not satisfied with the outcome.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We are sorry to hear that you are not satisfied with the outcome of your query.
As telephonically discussed with Judith Mboweni we have no records which indicate a previous request to cancel your policy.
Should you have proof of the above kindly, forward this to us and we will gladly investigate the matter further.
Kindly follow the escalation process confirmed with you in the event that you not satisfied with the outcome.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life