Clientelle Inconsiderate company

clientelle I doubt you are equal to your values Our Values as below:

Respect: Treating colleagues, clients and other stakeholders with respect, courtesy and fairness. Customer Excellence: Connecting with our clients in a professional, ethical and focused manner. Passion: Approaching every task with determination, energy and commitment. Integrity: Adhering to high moral standards and being honest in all that we do. Teamwork: Working effectively with others, utilising individual and combined strengths to succeed.

I lost my father on the 11th of January 2021 for years I have been paying for a funeral policy with clientele to my suprise when I made a claim on the 12th was then told that I am the only one covered and not my dad , I ve had a policy with clientele which covered me and my both parents , when I lost my mom in 2015 the policy paid out without any issues but with my dad that has not been the case .your consultant who I spoke to when I was reinstating this policy was informed that I wanted to cover me and my dad of which clientelle as his details since he had been covered before , I disputed this and it was sent to the so called independent arbitrator whom I was told that he or she listened to recordings to which I was not given an opportunity to listen, This arbitrator ruled in favour of the company and I was told that I was the one who was supposed to call and give my fathers details and for two years I paid for a policy thinking that it covered me and my dad . You guys are inconsiderate would never again refer you to anyone I know , Will speak badly about your business all over . You have really hurt me and did not give me an opportunity to burry my dad with dignity. No