DW
Dillon W

1 reviews | Active since Dec 2020

03 Dec 2020, 14:28

Clientelle harrasment

Constantly phoning me after I declined there offers, I asked to be taken off there system so I no longer get anymore calls from them. Agent said he would only take my number off if I listened to there pitch...30 mins later they phone me again. I ask to speak to the supervisor to take me off the system and I get put on hold for 5 mins.

Constant harassment does not mean I will be signing up to just get them to stop calling.

0
Replies (2)
Clientele Life
Clientele Life's reply04 Dec 2020, 09:22
Official
Dear Dillon W 
We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply10 Dec 2020, 14:54
Official
Dear Dillon W   We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
 
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,

Shanitha Hanuman
Service Support Supervisor
Clientele Life