FC
Fanele C
1 reviews | Active since Nov 2019
26 Nov 2019, 22:44
Clientelle de*****ed me!!
I was stopped by 1 of their reps, I had just come from working a night shift and was really tired. She promised me discounts when buying at various shops, said nothing about join a policy. She then took my bank card and swiped on a speed point and kept the receipt with my personal info on it, said it's for office use. Before I knew it, they deducted R300 from my account in October, I went to my bank and reversed it. I met up with other reps from Clientelle and asked them to cancel that policy. They promised to pay me back in 42 days. They deducted another R300 yssterday. This is *****, it's WRONG!!!
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Replies (2)
Clientele Life's replyOfficial
27 Nov 2019, 08:39Dear Fanele C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply27 Nov 2019, 08:39
Official
Dear Fanele C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
10 Dec 2019, 14:16 Dear Fanele C
We have attempted to contact you without success.
Our records, however, indicate that you called on 11 November 2019 and was assisted with the cancellation, should you wish to continue with the policy, we encourage you to please contact us and we will gladly welcome you back as a valued client.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order, however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Compliance Team
We have attempted to contact you without success.
Our records, however, indicate that you called on 11 November 2019 and was assisted with the cancellation, should you wish to continue with the policy, we encourage you to please contact us and we will gladly welcome you back as a valued client.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order, however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Compliance Team
Clientele Life's reply10 Dec 2019, 14:16
Official
Dear Fanele C
We have attempted to contact you without success.
Our records, however, indicate that you called on 11 November 2019 and was assisted with the cancellation, should you wish to continue with the policy, we encourage you to please contact us and we will gladly welcome you back as a valued client.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order, however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Compliance Team
We have attempted to contact you without success.
Our records, however, indicate that you called on 11 November 2019 and was assisted with the cancellation, should you wish to continue with the policy, we encourage you to please contact us and we will gladly welcome you back as a valued client.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order, however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Compliance Team