HS
Hlumelo S
1 reviews | Active since Apr 2025
30 Apr 2025, 10:47
Clientelle debit order
I woke up to a double debit order from Clientelle which I know nothing about on my Capitec account, a whole R800 ! I am trying to reverse it on my app and it is refusing. I am an orphan who is in high school, I don't know how did this happen. Can someone please advise on how to get my money back please! This was my last money to cover my basic needs for May!
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
30 Apr 2025, 16:27Dear Hlumelo S,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply30 Apr 2025, 16:27
Official
Dear Hlumelo S,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 May 2025, 07:58Dear Hlumelo S,
We acknowledge receipt of the complaints raised and deeply regret any inconvenience.
Kindly note that we used the provided email address and mobile number, but we were unable to locate a Clientele/IFA policy in our databases.
Please respond to the email we sent with the policy number (the reference number that shows on the bank statement) or the main member's ID number so that we can escalate the issue to the appropriate department.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the complaints raised and deeply regret any inconvenience.
Kindly note that we used the provided email address and mobile number, but we were unable to locate a Clientele/IFA policy in our databases.
Please respond to the email we sent with the policy number (the reference number that shows on the bank statement) or the main member's ID number so that we can escalate the issue to the appropriate department.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 May 2025, 07:58
Official
Dear Hlumelo S,
We acknowledge receipt of the complaints raised and deeply regret any inconvenience.
Kindly note that we used the provided email address and mobile number, but we were unable to locate a Clientele/IFA policy in our databases.
Please respond to the email we sent with the policy number (the reference number that shows on the bank statement) or the main member's ID number so that we can escalate the issue to the appropriate department.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the complaints raised and deeply regret any inconvenience.
Kindly note that we used the provided email address and mobile number, but we were unable to locate a Clientele/IFA policy in our databases.
Please respond to the email we sent with the policy number (the reference number that shows on the bank statement) or the main member's ID number so that we can escalate the issue to the appropriate department.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life