1 reviews | Active since Jan 2019
CLIENTELLE ARE ********
Clientelle are ********, they signed me up for an investment policy and assured me that i had a month to cancel the policy if i was not interested in the policy anymore and now i want to cancel there is no feedback what so ever.
When i spoke to the agent about the investment policy, i also inquired about brochures to get more information and the agent advised that i could only get more information after i had signed up and that i had a month obligation free to cancel this policy should i not be interested.
After researching further on the investment policy i decided i wanted to cancel.
I sent an email to customer services numerous times as i was advised by consultants that i called informing them of my intention to cancel.
My emails have up to date not been responded to and they are debiting my account for a policy i do not need anymore .
Furthermore they signed me up for IFA and i had explicitly informed the agent that i was not interested in this business.
If clientelle agents call you, do not entertain them they are full of lies and when you want to cancel there is no feedback what so ever.
Can someone please help and advise me on a legal recourse so that clientelle can stop debiting my account.
When i call, agents tell me to send an email and no one ever responds to these emails
I am dissappointed that clientelle is not the reputable company that it portrays itself to be.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
I trust that you will execute as advised above.
Looking forward to an amicable solution to this soonest.
I trust that you will execute as advised above.
Looking forward to an amicable solution to this soonest.
Thank you for your kind response.
As per telephonic discussion we have since assisted with the cancellation of your policy, should you wish to continue with the policy we encourage you to call us directly and we will gladly assist in welcoming you back as a valued client.
We would like to thank you for granting us the opportunity to further assist in resolving the concerns raised.
We trust that this is all you require in this regard, however, you should require any further assistance please do not hesitate to contact us.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Thank you for your kind response.
As per telephonic discussion we have since assisted with the cancellation of your policy, should you wish to continue with the policy we encourage you to call us directly and we will gladly assist in welcoming you back as a valued client.
We would like to thank you for granting us the opportunity to further assist in resolving the concerns raised.
We trust that this is all you require in this regard, however, you should require any further assistance please do not hesitate to contact us.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist