1 reviews | Active since Mar 2018
Clientelle and their Call center
I would like to complain about Clientelle Life's apparent refusal to remove anybody from their marketing lists, even when I had never given them innitial permission or information, to contact me, which means that their innitial gathering of my contact information was done *******ly!
I have 'opted out' of their qutomated calls, which did not work.. The next time I pressed 1 to have a consultant call me so I could ask them to remove my details from their contact list. I was promised that this was done and that I would not get calls from them WHATSOEVER again.. This morning, once again, I received this automated call! I decided to press 1 once again to try and convince the consultant to remove my contact details from their system. The consultant ("Mandisa") told me that every single management person (Including everey manager, every single supervisor, every single Team Leader) were ALL in a meeting and it would be impossible for me to speak to anybody of higher authority than herself, referring to herself as the 2IC when these meetings take place. She got very rude as well and eventually simply hung up the phone after I insisted on speaking to someone of authority above her own.
I will urge people against using CL from now on, with absolute passion!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Furthermore we would like to take this opportunity to apologize for the level of service you received, we assure you that this is not the level f service we aim to offer our clients.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Furthermore we would like to take this opportunity to apologize for the level of service you received, we assure you that this is not the level f service we aim to offer our clients.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist