1 reviews | Active since Oct 2014
Clientèles PATHETIC service!!!!!
I have been with Clientele for over 7 years, requested for my policy to be cancelled on the 3 September as I could no longer afford it, Thandiwe from there office phonede and asked if I would rather consider taking a break until December and then review to see 2hat my financial situation was like. I agreed, she guaranteed me that the debit order would be cancelled with immediate effect. To my surprise the debit went off again on the 30 of September, putting me in a terrible financial situation. I have sent emails and several messages on various platforms but havent had any joy. I am disgusted with the service I have received. Makes me wonder what will happen if I should die, will probably not get paid out. I am disabled and getting to there offices to sort out this matter will be difficuilt. If I do end going there I will Mak sure that it will be made public. I have asked for this debit order to be refunded and still haven't heard anything. I would give a minus star rating if I could!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been canceled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we presented the refund process and you confirmed that you were satisfied with the feedback. Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been canceled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we presented the refund process and you confirmed that you were satisfied with the feedback. Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life