AG
Astrid G

1 reviews | Active since Aug 2021

05 Jan 2026, 18:03

Clientele's false advertising using underhanded tactics!

This morning I got a few calls from Clientele call centre. Their agent told me I will get monthly R 2 000 vouchers to shop at Checkers or Shoprite or at Dischem or get vouchers for Nando's and Dischem. What the guy doesn't tell you is that you need to sign up for some policies with Clientele! I asked because I know you dont fet something for nothing! This is clear misrepresentation and extremely unprofessional!!! PLEASE STOP THIS BECAUSE A LOT OF PEOPLE WON'T REALISE THAT YOU HAVE TO SIGN UP WITH CLIENTELE TO GET BENEFITS!!! THIS SHOULD NOT BE ALLOWED!😡😡😡😡 I'm destitute so how would I pay?I can't even buy a loaf of bread! 😡How can a company be so dishonest and teach their call centre agents to use such ************ tactics in.order to get business!😡😡😡

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Replies (2)
Clientele Life
Clientele Life's reply06 Jan 2026, 00:39
Official

Dear Astrid G,


We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 

Market Conduct
Clientele Life
Clientele Life's reply09 Jan 2026, 13:24
Official
Dear Astrid G, 
Thank you for raising your concerns and bringing this matter to our attention.  Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
            Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.  We trust you find this in order.  Regards,  Market Conduct