1 reviews | Active since Aug 2023
Clientele/IFA refuses to hold employees accountable.
In November I was signed up *****ulently by a Clientele/IFA employee or representative. Someone I have never met did paperwork on their own and forged my signature. My information was shared to them by another person that I am now not sure if he is their employee as well. All this resulted in money deducted on my account in December. Informed them that their employees forged my signature. I did the investigation by myself since they refused to investigate their employees ******** activities. They stopped responding to my emails when they realized that it’s their employee who filled the Paperwork and Forged my Signature. Clientele/IFA protects their employees ******** behavior, refuses to investigate them or hold them accountable. And they have created a system that helps their employees **** and *****ulently sign up people. Just disgusting and *********.
Thank you for raising your concerns with us. As previously stated, our records show that your inquiry was forwarded to the Independent Arbitrator's office for evaluation, and you received written feedback via email. If you are unhappy with the feedback, kindly reply to the email that the Independent Arbitrator issued.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. As previously stated, our records show that your inquiry was forwarded to the Independent Arbitrator's office for evaluation, and you received written feedback via email. If you are unhappy with the feedback, kindly reply to the email that the Independent Arbitrator issued.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life