BH
Barbara H
1 reviews | Active since Jul 2009
15 Jun 2022, 12:19
Clientele/IFA Concern
I would be very cautious purchasing any policy with IFA/Clientele. I was sold a money saver endowment only to discover that this endowment never matures, one has to surrender the policy and lose out financially. I suggest the insurance ombudsman is roped in to investigate this company and its products.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
15 Jun 2022, 16:29Dear Barbara H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply15 Jun 2022, 16:29
Official
Dear Barbara H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
14 Jul 2022, 11:07Dear Barbara H
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback and explained how the policy works. Unfortunately, if you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback and explained how the policy works. Unfortunately, if you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Best regards,
Clientele Life's reply14 Jul 2022, 11:07
Official
Dear Barbara H
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback and explained how the policy works. Unfortunately, if you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback and explained how the policy works. Unfortunately, if you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Best regards,