AH
Aphiwe H
1 reviews | Active since Jan 2024
16 Jan 2025, 16:46
ClienteleFuneralCovers taking finances from my bank!!!!
These guys are not canceling a funeral policy under my name which I confirmed i did not authorize anything under it. I had lost my bank cards and i had a policy under my name. After consulting they still deducting off the policy. This is pathetic because my bank cannot camel this policy and its taking off from my funds!!!! Can you guys please stop doing this enough is enough!!!!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
17 Jan 2025, 07:59Dear Aphiwe siyabonga H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply17 Jan 2025, 07:59
Official
Dear Aphiwe siyabonga H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
17 Jan 2025, 15:49Dear Aphiwe H Thank you for raising your concerns with us.
Our attempts to contact you on the provided number to discuss and address your complaint have been unsuccessful. Please respond to the email we have sent with an alternative number or a convenient time to call. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Our attempts to contact you on the provided number to discuss and address your complaint have been unsuccessful. Please respond to the email we have sent with an alternative number or a convenient time to call. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply17 Jan 2025, 15:49
Official
Dear Aphiwe H Thank you for raising your concerns with us.
Our attempts to contact you on the provided number to discuss and address your complaint have been unsuccessful. Please respond to the email we have sent with an alternative number or a convenient time to call. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Our attempts to contact you on the provided number to discuss and address your complaint have been unsuccessful. Please respond to the email we have sent with an alternative number or a convenient time to call. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
17 Jan 2025, 16:10Dear Aphiwe H Thank you for your recent contact with Clientele. We confirm that we made contact with you and confirm that the policy was cancelled in December 2024, the last debit was also in December. As per our policy rules, you have the right to cancel the policy by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply17 Jan 2025, 16:10
Official
Dear Aphiwe H Thank you for your recent contact with Clientele. We confirm that we made contact with you and confirm that the policy was cancelled in December 2024, the last debit was also in December. As per our policy rules, you have the right to cancel the policy by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life