Clientele:Friend or Foe

On 22 October,my Domestic Worker was very unhappy.Clientele has deducted 2 premiums of R504.00/m from her Capitec Account!.An "Adviser: asked her in a very busy shopping mall,if she would be interested in entering a HUGE competition where she could win thousands of rands.She entered the "competition" and with her good faith,also provide the guy with her bank details,to enable him to pay in the HUGE prize,should she win...He never,ever said anything about a policy.I started to make contact with Clientele.After many minutes waisted I could spoke to a person.Who didn't want to speak to me,but spoke to my worker.They told her that she accepted that it was a policy,because she presented the bank details. She also had 31 days to "cool off" which she didn't do. I asked Clientele to mail me: 1.The original application 2.The contract with benefits that she "app****" for and the explanation of the 31 days cooling off period. 3.The FNA,done by the adviser where he should according to the FAIS act determine her needs and her monthly income.

Up till today,she didn't receive ANY documentation ,whatsoever!!!

The sad thing of this whole matter,is that Clientele could see on the system who is the guilty adviser,but rather chose to protect him.