SP
Siki P
1 reviews | Active since Jan 2020
09 Jan 2020, 12:50
Clientele worst service ever
My spouse passed on early December I sent SMS ,emails and tried to contact clientele but no one calls me back as advertised on TV, I then received a call on the 30th requesting my documents again I sent everything they needed and still nothing , no R200 airtime no policy pay out , the management has done nothing ,what am I paying for, I'm taking this to tweeter for a Thread
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
09 Jan 2020, 14:40Dear Nontombi K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply09 Jan 2020, 14:40
Official
Dear Nontombi K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
13 Jan 2020, 08:08Dear Nontombi K,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards,
Gugulethu Shongwe
Claims Administrator
Claims
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards,
Gugulethu Shongwe
Claims Administrator
Claims
Clientele Life's reply13 Jan 2020, 08:08
Official
Dear Nontombi K,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards,
Gugulethu Shongwe
Claims Administrator
Claims
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards,
Gugulethu Shongwe
Claims Administrator
Claims
Clientele Life's replyOfficial
23 Jan 2020, 08:22Dear Nontombi K
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator tried to contact you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator tried to contact you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply23 Jan 2020, 08:22
Official
Dear Nontombi K
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator tried to contact you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator tried to contact you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
SP
Siki P's updateReviewer Update
23 Jan 2020, 13:56Dear clientele life it's been 2 weeks and no response from yourself, I sent an email but no reply I've requested more than 5 times for a callback, since you haven't paid out my full cover, please assist me in paying what I signed up for, I'll wait for your call again
SP
Siki P's update23 Jan 2020, 13:56
Reviewer Update
Dear clientele life it's been 2 weeks and no response from yourself, I sent an email but no reply I've requested more than 5 times for a callback, since you haven't paid out my full cover, please assist me in paying what I signed up for, I'll wait for your call again
Clientele Life's replyOfficial
12 Feb 2020, 16:31Dear Nontombi K
We would like to take this opportunity to sincerely apologise for the inconvenience caused in this regard.
Our records indicate that you have since received feedback regarding your claim.
Should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Claims Team
We would like to take this opportunity to sincerely apologise for the inconvenience caused in this regard.
Our records indicate that you have since received feedback regarding your claim.
Should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Claims Team
Clientele Life's reply12 Feb 2020, 16:31
Official
Dear Nontombi K
We would like to take this opportunity to sincerely apologise for the inconvenience caused in this regard.
Our records indicate that you have since received feedback regarding your claim.
Should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Claims Team
We would like to take this opportunity to sincerely apologise for the inconvenience caused in this regard.
Our records indicate that you have since received feedback regarding your claim.
Should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Claims Team