1 reviews | Active since Oct 2019
Clientele worst service ever.
THE WORST EXPERIENCE EVER. Its been almost a month since the claim has been lodged and we have been sent from pillar to post. First we were informed that we must opened a late estate account since no beneficiary was selected after that was done they informed us that the account was **********. In which that account was opened by a bank and since its "**********" isnt it for them to call the bank and to find out if the account is valid or not. We thereafter have requested the bank to open another account which was done last week and still nothing so much for payment within 24 hours!!!!. Clientele is a ***** and its saddening that they would treat people like this. What will also happened to the car services and everything else that your company promised us when a claim is lodged. I dont want a phone call or anything as you will only lie like your offices have been lying for the past month, I just want the money that my late father has been paying towards the cover.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Dear Puleng M
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. We assure you this is not the level of service we aim to provide our clients and we assure you of our best intentions. We confirm that the Claims Administrator was in contact with you regarding this claim. We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again. Kind regards,Claims Department
Dear Puleng M
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. We assure you this is not the level of service we aim to provide our clients and we assure you of our best intentions. We confirm that the Claims Administrator was in contact with you regarding this claim. We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again. Kind regards,Claims Department