RA
Rocco A
1 reviews | Active since Jan 2022
12 Feb 2024, 22:18
Clientele WORST CUSTOMER SERVICE!!!!
I called Clientele to cancel the rewards program on 01 Feb 2024. The agent said a request has been sent to the cancelations department and that someone will call me within 48 hours. No call received, instead another debit check for R140. Requesting approval. No! I want this rewards program cancelled.
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Replies (2)
Clientele Life's replyOfficial
13 Feb 2024, 10:37Dear Rocco A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply13 Feb 2024, 10:37
Official
Dear Rocco A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
13 Feb 2024, 12:19Dear Rocco A
Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly.
As discussed telephonically, you confirmed that you were assisted fully and are now satisfied with the feedback.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly.
As discussed telephonically, you confirmed that you were assisted fully and are now satisfied with the feedback.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply13 Feb 2024, 12:19
Official
Dear Rocco A
Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly.
As discussed telephonically, you confirmed that you were assisted fully and are now satisfied with the feedback.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly.
As discussed telephonically, you confirmed that you were assisted fully and are now satisfied with the feedback.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life