MT
Maria T
1 reviews | Active since Apr 2021
01 Jun 2021, 09:38
Clientele workers played with me
Hello my name is Maria Twala and I'm back again here complaining about clientele life policy....last month I wrote a review about what happened to me nd someone called me said that they will fix my issue(I thought they will cancel that policy and the wont be any money taken from my account but that didn't happen cause today they took another R207 from my account)....and when I try to call the number that called me last me it takes me straight to voicemail
Can someone please help me cancel this stupid policy please I really need that 200 for something else
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Jun 2021, 10:34Dear Maria T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Jun 2021, 10:34
Official
Dear Maria T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Jun 2021, 14:14Dear Maria T,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients. The policy was inactive when you logged the first complaint however, due to the debit order system a premium was received and it reversed the status on your policy to active. The policy has since been cancelled and the escalation process has been confirmed and sent to your cell phone via SMS. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients. The policy was inactive when you logged the first complaint however, due to the debit order system a premium was received and it reversed the status on your policy to active. The policy has since been cancelled and the escalation process has been confirmed and sent to your cell phone via SMS. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply03 Jun 2021, 14:14
Official
Dear Maria T,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients. The policy was inactive when you logged the first complaint however, due to the debit order system a premium was received and it reversed the status on your policy to active. The policy has since been cancelled and the escalation process has been confirmed and sent to your cell phone via SMS. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients. The policy was inactive when you logged the first complaint however, due to the debit order system a premium was received and it reversed the status on your policy to active. The policy has since been cancelled and the escalation process has been confirmed and sent to your cell phone via SMS. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Market Conduct