AM
Anna M
1 reviews | Active since Nov 2017
01 Aug 2022, 15:37
Clientele workers *****
The agents **** about promoting shopping vouchers only to find that they were signing us life covers,today R279 was deducted from my account without my consent.I want my money back
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Replies (2)
Clientele Life's replyOfficial
01 Aug 2022, 16:15Dear Anna M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply01 Aug 2022, 16:15
Official
Dear Anna M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
03 Aug 2022, 15:48Dear Anna M
Thank you for bringing this matter to our attention. As per our telephone discussion, we confirmed that you are satisfied with the feedback provided. We confirm that the policy has been cancelled and a refund was requested for the premium that was debited. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Thank you for bringing this matter to our attention. As per our telephone discussion, we confirmed that you are satisfied with the feedback provided. We confirm that the policy has been cancelled and a refund was requested for the premium that was debited. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Best regards,
Clientele Life's reply03 Aug 2022, 15:48
Official
Dear Anna M
Thank you for bringing this matter to our attention. As per our telephone discussion, we confirmed that you are satisfied with the feedback provided. We confirm that the policy has been cancelled and a refund was requested for the premium that was debited. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Thank you for bringing this matter to our attention. As per our telephone discussion, we confirmed that you are satisfied with the feedback provided. We confirm that the policy has been cancelled and a refund was requested for the premium that was debited. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Best regards,