NS
Nqobile S
1 reviews | Active since Nov 2025
12 Nov 2025, 09:27
Clientele won't refund me!
Gave those mall guys my number for them to call cause I was looking for a life policy and they never called, on the children's grant they withdrew my childs money and I called them to cancel and refund a policy I DID NOT sign up for. I was supposed to receive the refund yesterday yet no payment was made and they're saying I will be reimbursed in 48 hours. This is my daughter's money for creche and she's at home due to her fees not being paid. I thought clientele was a noble life insurance but has proven to be a pyramid scheme.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
12 Nov 2025, 09:35Dear Nqobile S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply12 Nov 2025, 09:35
Official
Dear Nqobile S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
NS
Nqobile S's updateReviewer Update
12 Nov 2025, 09:38Please, my child can't stay home another day!
NS
Nqobile S's update12 Nov 2025, 09:38
Reviewer Update
Please, my child can't stay home another day!
Clientele Life's replyOfficial
12 Nov 2025, 09:39Good day,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Regards,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Regards,
Clientele Life's reply12 Nov 2025, 09:39
Official
Good day,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Regards,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Regards,
Clientele Life's replyOfficial
12 Nov 2025, 15:03Dear Nqobile S,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we have confirmed and explained the refunds process and confirmed that the refund was processed today, funds should reflect into your bank account today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Nonhlanhla Ngwenya Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we have confirmed and explained the refunds process and confirmed that the refund was processed today, funds should reflect into your bank account today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Nonhlanhla Ngwenya Service Support Specialist
Clientele Life
Clientele Life's reply12 Nov 2025, 15:03
Official
Dear Nqobile S,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we have confirmed and explained the refunds process and confirmed that the refund was processed today, funds should reflect into your bank account today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Nonhlanhla Ngwenya Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we have confirmed and explained the refunds process and confirmed that the refund was processed today, funds should reflect into your bank account today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Nonhlanhla Ngwenya Service Support Specialist
Clientele Life
NS
Nqobile S's updateReviewer Update
13 Nov 2025, 06:59Thank you sm Clientele, my money was refunded today into my account. They kept contact and assured me everything would be fixed and it has been.
NS
Nqobile S's update13 Nov 2025, 06:59
Reviewer Update
Thank you sm Clientele, my money was refunded today into my account. They kept contact and assured me everything would be fixed and it has been.
Clientele Life's replyOfficial
13 Nov 2025, 07:01Dear Nqobile,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
Clientele Life's reply13 Nov 2025, 07:01
Official
Dear Nqobile,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct