KB
Kimmy B
1 reviews | Active since Jul 2025
03 Jul 2025, 20:24
Clientele won't cancel my policy.
I wanted to cancel my clientele rewards program, went through their customer service, got told the benefits of the program and when I answered that I still want to cancel, they end the call. I got billed R160 on the 3rd of July, without any confirmations, and I can't even use the rewards app because I need to provide proof of payment. I was considering re-applying to the rewards program when I am more financially stable, but now I am never considering or recommending them. I want to cancel, it is that simple, and now I want a refund.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
04 Jul 2025, 08:24 Dear Kimmy B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Clientele Life's reply04 Jul 2025, 08:24
Official
Dear Kimmy B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Clientele Life's replyOfficial
04 Jul 2025, 11:26Dear Kimmy B, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have confirmed a call received on the 25th of June 2025 whereby you wanted to be assisted with a cancellation request , however for some unknown reason the call got cut. Furthermore, I have offered you with an opportunity to redeem your available vouchers on the Clientele App and I will contact you again on the 8th of July and assist you further. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply04 Jul 2025, 11:26
Official
Dear Kimmy B, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have confirmed a call received on the 25th of June 2025 whereby you wanted to be assisted with a cancellation request , however for some unknown reason the call got cut. Furthermore, I have offered you with an opportunity to redeem your available vouchers on the Clientele App and I will contact you again on the 8th of July and assist you further. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
KB
Kimmy B's updateReviewer Update
04 Jul 2025, 20:38Once again, I want to thank you for reaching out to me regarding the issue at hand. I am satisfied with the current suggestions until we fully resolve the process on the 8th of July. I am now able to use the perks section in the clientele app so thank you for resolving that.
KB
Kimmy B's update04 Jul 2025, 20:38
Reviewer Update
Once again, I want to thank you for reaching out to me regarding the issue at hand. I am satisfied with the current suggestions until we fully resolve the process on the 8th of July. I am now able to use the perks section in the clientele app so thank you for resolving that.
Clientele Life's replyOfficial
08 Jul 2025, 14:04 Dear Kimmy B,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely
Market Conduct
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely
Market Conduct
Clientele Life
Clientele Life's reply08 Jul 2025, 14:04
Official
Dear Kimmy B,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely
Market Conduct
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely
Market Conduct
Clientele Life