NM
Nonhle M
1 reviews | Active since Mar 2015
18 Oct 2024, 14:28
Clientele Wealth Plan
I cancelled my wealth investment policy but they don't want to refund me my September premiums they say it's locked and whatever interest it generated it will go to them because i cancelled while it was still active i don't understand when was i suppose to cancel. I called them they put me on hold for over 25mins hoping i will hang up they tried the stunt twice but i held on. Then the Supervisor Thuli said she will call me back I'm still waiting for her call
Yours sincerely Nonhle
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
18 Oct 2024, 15:56Dear Nonhle,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply18 Oct 2024, 15:56
Official
Dear Nonhle,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
21 Oct 2024, 15:27Dear Nonhle, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 21st of October 2024. Furthermore , I have informed you that in July 2024 our consultant who assisted you with your first withdrawal gave you an indication on how our investment policies works. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply21 Oct 2024, 15:27
Official
Dear Nonhle, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 21st of October 2024. Furthermore , I have informed you that in July 2024 our consultant who assisted you with your first withdrawal gave you an indication on how our investment policies works. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's replyOfficial
29 Oct 2024, 13:01Dear Nonhle,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Oct 2024, 13:01
Official
Dear Nonhle,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life