MM
Mpilo M
1 reviews | Active since Sept 2021
23 Sept 2021, 15:12
Clientele wealth plan
I requested an encashment on my clientele wealth plan more than 8 working days ago. I submitted all required documentation. Until this day I have received no communication from clientele and my money has not been paid. Yesterday I attempted to call but I was put on hold until my airtime depleted. I'm disappointed with your service.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
23 Sept 2021, 15:45Dear Mpilo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Sept 2021, 15:45
Official
Dear Mpilo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
27 Sept 2021, 15:22 Mpilo M At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed to have uploaded all outstanding documents in order to process your Encashment and also provided you with a turnaround for funds to reflect into your account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi Dlamini Clientele Life
Clientele Life's reply27 Sept 2021, 15:22
Official
Mpilo M At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed to have uploaded all outstanding documents in order to process your Encashment and also provided you with a turnaround for funds to reflect into your account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi Dlamini Clientele Life
MM
Mpilo M's updateReviewer Update
29 Sept 2021, 15:58My complaint was attended to swiftly and I'd like to specifically thank Mr Vusumuzi Dlamini for his assistance and great professionalism.
MM
Mpilo M's update29 Sept 2021, 15:58
Reviewer Update
My complaint was attended to swiftly and I'd like to specifically thank Mr Vusumuzi Dlamini for his assistance and great professionalism.