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Mpho M
1 reviews | Active since Jan 2021
23 Jan 2021, 00:55
clientele unorthorized debit order
CLIENTELE HAS BEEN DEDUCTING MONEY (R481X2) FROM MY CAPITEC SAVINGS ACCOUNT WITHOUT MY AUTHORITY. I HAVE NEVER JOINED ANYTHING WITH CLIENTELE AND ON TOP OF THAT IM UNEMPLOYED. THEY DEDUCTED TWICE AND I CAN'T REVERSE IT BECAUSE MY BANK DOESN'T ALLOW ME TO DO SO. I DON'T EVEN KNOW WHO TO CONTACT AT CLIENTELE TO LODGE A COMPLAIN ABOUT THIS, I ALSO DON'T HAVE MONEY FOR AIRTIME AS YOU KNOW THAT YOU NEED TO HAVE A LOT OF AIRTIME IN ORDER TO PHONE THE CALL CENTRES. PLEASE HELP ME, I WANT THEM TO PAY MY MONEY BACK. THE REFERENCE NUMBER THAT I GOT FROM THE DEBIT ORDER DETAILS IS ***.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Jan 2021, 17:44Dear Mpho M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Jan 2021, 17:44
Official
Dear Mpho M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
19 Feb 2021, 16:36Dear Mpho M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply19 Feb 2021, 16:36
Official
Dear Mpho M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct