SM
Segonagone M
1 reviews | Active since Jan 2016
23 Nov 2020, 10:31
Clientele unauthorized debit order
Clientele has an unauthorized debit order with my Capitec savings account.A debit order of R564 since October.I am given runaround to get this resolved with their consultants.Ref Clientele *** please contact me ***.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
23 Nov 2020, 11:50Dear Segonagone,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply23 Nov 2020, 11:50
Official
Dear Segonagone,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
SM
Segonagone M's updateReviewer Update
23 Nov 2020, 13:17Thank you for the quick turnaround time. One of your compliance staff managed to get a hold of me, we managed to cancel the policy and currently in the process of reversing the amount.
SM
Segonagone M's update23 Nov 2020, 13:17
Reviewer Update
Thank you for the quick turnaround time. One of your compliance staff managed to get a hold of me, we managed to cancel the policy and currently in the process of reversing the amount.
Clientele Life's replyOfficial
07 Dec 2020, 09:09Dear Segonagone,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Regards,Market Conduct
Best regards,
Clientele Life's reply07 Dec 2020, 09:09
Official
Dear Segonagone,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Regards,Market Conduct
Best regards,