Clientele *****ulent company

One of the sales representatives came to me and told me about clientele life. I listened and told him I'm not interested and mentioned more than once that I don't want a policy. He then said that he just taking my name and contact details for stats to show that he has been presenting to people. I only gave him my name and cellphone numbers. When I get home i get a text saying "welcome to clientele life" I shocked how because I don't have a policy with them and never agreed or signed anything. I called them and cancel the policy.They still debited my account after canceling. I don't know how they got hold of my account details and how they approved the debit order. I called them again and they told me I will receive my refund on the 11th of December. The 11th of December passed still no refund. They are *****ulently debuting my account without my concern and their debit orders can't be disputed or canceled at the bank. This company is a big ****. I'm sure I'm not the only one as this sales people are in malls all over south Africa.