1 reviews | Active since Jul 2022
Clientele took February premium but don’t want to payout the February claim
My name is Esther, I have been a loyal member of Clientele Life funeral policy . I have faithfully paid my premiums for years now without fail until I lost my job in October 2023.I paid my premiums for the month of November and could not pay for December and January. I got a job in February 2024 and lost my mom in the same month . I notified Clientele and lodged a claim , after a day I received a response for a rejection however in the same month of February they had double debited my account. When I called their offices to query the debit they said it’s for Jan and Feb. Why then am I being debited for the very same month they are refusing to cover me.
None of the consultants show empathy and they have my money for those months they are rejecting to pay for my claim. What then have I paid for if they don’t want to pay out the funeral claim for my mom.
This is the most absurd thing ever. If they took my February premiums and my mom died in February then I demand my claim to be paid in full.
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this complaint, and that your claim is still currently being investigated and feedback will be provided once concluded.
Should you require any further assistance in this regard please feel free to contact us again?
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this complaint, and that your claim is still currently being investigated and feedback will be provided once concluded.
Should you require any further assistance in this regard please feel free to contact us again?
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding your claim and an outcome has been provided to you telephonically.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding your claim and an outcome has been provided to you telephonically.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department