DS
Duncan S
1 reviews | Active since May 2019
02 Sept 2020, 11:58
CLIENTELE THINKS IT IS NORMAL TO SPAM/ROBOCALL PEOPLE LISTED ON DMSA's OPT OUT REGISTER!
Good day Clientele Life, Im being harassed by your auto bot calls and your representatives multiple times. At no time did I give you permission to call me! STOP CALLING ME. Im not interested in any of your services.
I've been registered on the DMASA OPT Out database for many years now, yet you ignore that and still harass me?
Do you think I will use your service? This is exactly the route to destroy your brand credibility and damage the investment in marketing.
Also, if spamming unwilling people is part of your core brand value, I suggest you fire your marketing and brand directors AND your direct marketing agency and start again.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
03 Sept 2020, 08:37Dear Duncan S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply03 Sept 2020, 08:37
Official
Dear Duncan S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Sept 2020, 10:01Dear Duncan S,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
At the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply03 Sept 2020, 10:01
Official
Dear Duncan S,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
At the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Siphesihle Rodolo
Service Support Specialist