CLIENTELE THE WORST SERVICE EVER EXPERIENCED

Im so dissappointed with Clientele i even started thinking it is a ****, a lady called me in September and she offered me a reward policy, and i agreed to that, i then reiterated i dont know how many times, please ensure that your dedusction only goes off by the End of October and not September and she advised that she will do so, and at the end of our call she advised that she will send me the necessary documentation to go through it so that if there is anything i do not agree to i then call them, first week passes, no email with documents sent, second week and third week, i then check my debits that went off i see deduction made in September and October, i call these people, they tell me i have agreed to an investment account, my ermail address was invalid, hence no documents sent, i then tell them i need to cancel the policy and also get a refund because already even speaking to the agents they sound shady and not even sounding like they know what they are doing, they advised they will look into my complaint and revert back to me, behold today someone called me to give me she said feedback, i ask her questions she cannot annswer me and stated that she will transfer me to a department that can answer my questions, i then get transferred to Mpho from the client service dept who says she is not aware that i was transferred and i asked her what she sees on the system she just states that i lodged a complaint, she will now yet again after waiting 10 days for feedback escalate again to have someone call me back, is Clientele a **** or what, where do they even get the agents from, very highly shocked and dissappointed with service