FA
Fagmieda A

1 reviews | Active since Mar 2019

23 Jul 2020, 17:00

Clientele the ******!

on Thursday the 16th July I called in to open a policy with Clientele, on 23rd July I called to cancel as I wanted to change the policy ( found out myself and my son already had a policy with my life cover) I wanted to then cancel the one I made and then do a new one where hubby will be on alone with his dad. long story short, it hasn't even been 7 days since I did the application and this people telling me my account will be debited as they need atleast 30 days notice! how in the lords name do I give 30 days notice when the policy was made 7days ago? I wanted to open a new policy but decided against it else my account would be debited twice. ontop of this they telling me I will receive a refund in 45 days. they a bunch of ****** if you ask me, they supposed to cater to people canceling within the same week!

0
Replies (4)
Clientele Life
Clientele Life's reply23 Jul 2020, 17:02
Official
 Dear  ***mieda A 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 

Service Support Supervisor 
    

Best regards,

Clientele Life
Clientele Life's reply24 Jul 2020, 17:08
Official
Dear  ***mieda A  

By now you have been contacted by Lindiwe Mabizela who has confirmed receipt of the concerns raised.  We have further explained the process and confirmed a solution moving forward  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours Sincerely,
  
Shanitha Hanuman
  
Service Support Supervisor  

Best regards,

FA
Fagmieda A's update27 Jul 2020, 14:03
Reviewer Update
Good day,

i have indeed received a call from her on Friday, she however advised she would give me a call today, i am still waiting.
Clientele Life
Clientele Life's reply27 Jul 2020, 15:18
Official
Dear Ms ***mieda A  We confirm that Lindiwe Mabizela has been in contact with you today as previously discussed.  We have further explained the turnaround time for confirmation of the premium received and above was reiterated.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours Sincerely,
  
  Shanitha Hanuman
  
  Service Support Supervisor 

Best regards,