Clientele sucks!!!

I am very disappointed with the service from this company. When they want to to sign up they contact you 1000 times and when you need to chat to them then they don't respond. Recently my husband had requested a quote for a hospital plan, they called him explained to him said they will give him 30 days until they debit just incase he changed his mind, but they debited his account 2 days after the call. He called in the consultant said they will return the money but it has been 3 weeks and no money has come into the account we even sent a polite email but no response. I had this experience before and now my hubby is... What the hell man..imagine what **** service we will get if we continue with the ****py company.. If this **** don't get sorted out I think we need to sort it out In court bloddy idiots