Clientele 'STOP' doesn't work !!!!
I receive unsolicited SMS's from Clientele on a regular basis. I ask for the messages to STOP and receive a response that says: "thanks for your interest, one of our team will contact you shortly" ?????????? STOP sending me SMS's
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Clientele Life's replyOfficial
16 Aug 2018, 13:25We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply16 Aug 2018, 13:25
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
21 Aug 2018, 11:25Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Clientele Life's reply21 Aug 2018, 11:25
Official
Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,