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Nomaswazi N

1 reviews | Active since Apr 2017

02 Sept 2019, 12:22

Clientele stop calling me

I'm honestly tired of clientele representative call me all the time. The last person I spoke to was Sandile i stated clearly that I dont want their services but they call me every day. While I'm sleeping and while I'm at work. I dont know who gave them my number I really feel harrassed by this company and I feel like it time I reported the matter further

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Replies (2)
Clientele Life
Clientele Life's reply02 Sept 2019, 14:10
Official
 Dear Nomaswzi

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Support Specialist 

Best regards,

Clientele Life
Clientele Life's reply09 Sept 2019, 09:04
Official
Dear Nomaswazi We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.

We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.  Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
 
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Kind regards,Vusumuzi Dlamini  

Best regards,