1 reviews | Active since Sept 2016
Clientele Stone walling
<p>I have been recieving spam on my phone for a long time, but when Clientele sent me theirs, I finally snapped.</p> <p>I decided that I would research what my rights were, rather than simply blocking the number (They use an agency which changes numbers).</p> <p>I found out not only do I have the right to ask them to stop but also request that they p[rovide me with how they got my details.</p> <p>So I called them and got passed around until I got a hold of their marketing director. When I asked to be removed, she was only too happy to help, but then when I asked where Clientele got my number she claimed she was unable to help me. This is against the Electronic Communications and Transactions Act. I informed her of this, but she was adamant that she would not give me the details. I did not have a call recorder at the time. </p> <p>I downloaded a call recorder and since then I haven't been able to make any progress past the receptionist.</p> <p>I have emailed them, and called them and to the emails they have responded but when I try follow up I get nothing.</p> <p>Now it appears as if they have just stopped answering my calls, yet just this morning I got an sms from them for legal cover for CCMA matters (Ironic isn't it.)</p> <p>Now what can I do?</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our discussion, the necessary feedback was provided regarding your concerns and also confirmed that we are also waiting for feedback on how your details were obtained.
Furthermore, I confirm that your details have been removed from our data base therefore you would not receive calls from our sales agents in future.
I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Clientele Life
Best regards,
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our discussion, the necessary feedback was provided regarding your concerns and also confirmed that we are also waiting for feedback on how your details were obtained.
Furthermore, I confirm that your details have been removed from our data base therefore you would not receive calls from our sales agents in future.
I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Clientele Life
Best regards,
