TC
Tryphina C
1 reviews | Active since Jul 2011
27 Sept 2022, 09:43
Clientele stole R299 of my R350 grant
Can Clientele please send back the R299 they stole from my Capitec account as I don't have cover with them? What reference is this *** 220923DE923DECK? I just got my R350 grant this morning and you have already ****** this morning with a policy I don't have? I tried to contact Capitec to reverse this unauthorised Debit, Capitec refuses telling me to contact you? I don't even have a policy schedule or any confirmation of the policy with you but you stole R299 of my R350. Please urgently rectify this and ensure this money is refunded back into my account
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Replies (2)
Clientele Life's replyOfficial
27 Sept 2022, 11:05Dear Tryphina C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Sept 2022, 11:05
Official
Dear Tryphina C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Oct 2022, 10:37Dear Tryphina C
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Clientele Life's reply03 Oct 2022, 10:37
Official
Dear Tryphina C
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct