KM
Kay M
1 reviews | Active since Jun 2021
05 Jul 2021, 13:28
Clientele stole my money
So an update. I finally was able to cancel my clientele life hospital plan last month within my grace period but to my surprise they still debited my money, i have tried sending them emails but as usual they won't respond. They took 360 from ky account on friday and i sent an email and they're ignoring me as usual. I hate clientele with all my heart. I was promised that because i had canceled my policy within the given 30 days i would receive my money but nothing.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
05 Jul 2021, 15:10Dear Kay M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Jul 2021, 15:10
Official
Dear Kay M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
KM
Kay M's updateReviewer Update
05 Jul 2021, 19:21Just pay me my money.
KM
Kay M's update05 Jul 2021, 19:21
Reviewer Update
Just pay me my money.
Clientele Life's replyOfficial
06 Jul 2021, 15:48Dear Kay M,
We confirm that our attempt to contact you on the contact details provoded to address all raised concerns resulted in no success.
Our feedback regarding the concerns raised refers:
Regarding your concerns raised, our records indicate that we cancelled the policy within reasonable times for you qualify for a full refund upon cancellation. We have requested for the refund of your premium to be processed urgently.
We however do understand your frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply06 Jul 2021, 15:48
Official
Dear Kay M,
We confirm that our attempt to contact you on the contact details provoded to address all raised concerns resulted in no success.
Our feedback regarding the concerns raised refers:
Regarding your concerns raised, our records indicate that we cancelled the policy within reasonable times for you qualify for a full refund upon cancellation. We have requested for the refund of your premium to be processed urgently.
We however do understand your frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life