Clientele stole from me

I had IFA business years ago.I cancelled it.This year I took an investment policy. The policy was for R180.and debits order was arranged for 1st of every month. On 22 Clentale deducted R510 from my account. Wrong date wring amount. I called and spoke to a very rude woman who said she had my form which I signed to say I would also do IFA. I told her it was not true. I asked why they took R 510 and she said its their system.I'm her not so clear English she jus was annoying. I dropped the call and called against. This time I spoke to Thiro who later promised that by Monday u would have my money back.I asked for cancellation which he said was done. Up to now I haven't heard from clientele... What a scarm... People beware of IFA, and Clientele. Once they have your bank details your are in trouble. They will clean your bank