LD
Lisa D
1 reviews | Active since Jul 2018
07 May 2024, 06:12
Clientèle *****sters
These ****mers said I can cancel my policy free of charge within the first month and then I cancelled, and they confirmed that no more debit orders will go off going further. But then at the end of the month they still made a debit order and haven't responded to my emails.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
07 May 2024, 10:06Dear Lisa D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 May 2024, 10:06
Official
Dear Lisa D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 May 2024, 13:06 Dear Lisa D,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's reply07 May 2024, 13:06
Official
Dear Lisa D,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
LD
Lisa D's updateReviewer Update
07 May 2024, 15:22****mers aren't refunding my money. The sales agent tells you one thing in person but then after signing they send T&Cs that say the total opposite. Talking about a 5 day rule that wasn't what the sales agent vark in century city told me when I clearly asked all the necessary questions before signing.
LD
Lisa D's update07 May 2024, 15:22
Reviewer Update
****mers aren't refunding my money. The sales agent tells you one thing in person but then after signing they send T&Cs that say the total opposite. Talking about a 5 day rule that wasn't what the sales agent vark in century city told me when I clearly asked all the necessary questions before signing.
Clientele Life's replyOfficial
07 May 2024, 15:23Dear Lisa D We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic conversation we have confirmed that the policy was cancelled on the 22nd of April 2024 and the cancellation process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai Service Support Specialist Clientele Life
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's reply07 May 2024, 15:23
Official
Dear Lisa D We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic conversation we have confirmed that the policy was cancelled on the 22nd of April 2024 and the cancellation process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai Service Support Specialist Clientele Life
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai Service Support Specialist Clientele Life
LD
Lisa D's updateReviewer Update
07 May 2024, 18:35The cancellation process was not explain. You just sent an email that clearly says that the policy is cancelled and that you have cancelled any future debit order instructed against my bank account for this plan. I'll email it to you if you don't remember what you've sent me.
Signed Mahen Thamanna.
So are you lying or just ************s?
Signed Mahen Thamanna.
So are you lying or just ************s?
LD
Lisa D's update07 May 2024, 18:35
Reviewer Update
The cancellation process was not explain. You just sent an email that clearly says that the policy is cancelled and that you have cancelled any future debit order instructed against my bank account for this plan. I'll email it to you if you don't remember what you've sent me.
Signed Mahen Thamanna.
So are you lying or just ************s?
Signed Mahen Thamanna.
So are you lying or just ************s?
Clientele Life's replyOfficial
08 May 2024, 08:43Dear Lisa D
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai Service Support Specialist Clientele Life
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's reply08 May 2024, 08:43
Official
Dear Lisa D
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai Service Support Specialist Clientele Life
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai Service Support Specialist Clientele Life