Hellopeter
Share Your Experience
TM
Tercia M

1 reviews | Active since Dec 2021

02 Dec 2021, 13:02

Clientele *****s my money from my Capitec account 😠😠😠

My partner sent me R1000.00 for groceries to my Capitec account, clientele deducted R500.00 but I don't have any contract or policy with them, I need them to reverse my money back as we won't have enough money for groceries for the month.

0
Replies (3)
Clientele Life
Clientele Life's reply02 Dec 2021, 13:17
Official
Dear  Tercia M 

We confirm receipt of the concerns raised.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
     
Yours sincerely,
      
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  
 
TM
Tercia M's update28 Dec 2021, 23:21
Reviewer Update
It's been a month since I waited for you to contact me regarding my money, it seems you don't understand how important that money is to us, since you were able to ***** money from my account please provide me with a contract, agreement or any proof that gave you consent to deduct my money, my family has gone through suffering because you took that little that we had.
Clientele Life
Clientele Life's reply14 Feb 2022, 13:50
Official
Dear  Tercia M  

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Yesmine Billings has been in contact with you to provide the necessary feedback. 

You request to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved.

Should you require further assistance please feel free to contact us. 

Kind regards,
 
Market Conduct