LM
Lehlogonolo M
1 reviews | Active since May 2023
26 Aug 2024, 14:22
Clientele Should losse thier licence
My brother who is a student was ****med money by clientele agents saying they are "just checking" if he qualifies for a policy.Now they deducting R300 monthly from his sassa grant.Really? he tried calling and cancelling,no luck. Is this how you do businesse. There's no contract,no paper work,chances are no one is even covered on the stupid thing,all they do is authorise debi-checks without our concern. Can we please get this fixed ASAP or we escalating the matter.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
27 Aug 2024, 08:57Dear Lehlogonolo M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused. Please note that we could not find an active policy using the details provided.
In order to escalate the query to the relevant department, please respond to the email we have sent to you with your brother’s policy number, ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused. Please note that we could not find an active policy using the details provided.
In order to escalate the query to the relevant department, please respond to the email we have sent to you with your brother’s policy number, ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply27 Aug 2024, 08:57
Official
Dear Lehlogonolo M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused. Please note that we could not find an active policy using the details provided.
In order to escalate the query to the relevant department, please respond to the email we have sent to you with your brother’s policy number, ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused. Please note that we could not find an active policy using the details provided.
In order to escalate the query to the relevant department, please respond to the email we have sent to you with your brother’s policy number, ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
29 Aug 2024, 10:31Dear Lehlogonolo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Aug 2024, 10:31
Official
Dear Lehlogonolo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
16 Sept 2024, 11:29Dear Lehlogonolo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's reply16 Sept 2024, 11:29
Official
Dear Lehlogonolo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct