1 reviews | Active since Nov 2020
Clientele services
I was at Randburg Square when Clientele agents approached me and my friend and told us they are giving out free grocery vouchers,i told them i want a funeral policy but i want to read and understand how it works when i get home,they gave me a document to read and said they want to give us free vouchers to use at shoprite.They asked for our bank cards saying they activating those vouchers and we have to use our cards to swipe for selected products at Shoprite which they showed us,and they swiped them and gave us vouchers numbers,month end Clientele deducted R544 from my account,when i call they saying i have two policies with them and i told them i did not open any policies with them and asked them to cancel my policy but they keep on updating my details on their system and when i check online they added a beneficiary which i dont even know,mentioned as my spouse,even today Clientele is still deducting money from my account amd they blocked my bank from reversing the debit order.Suprisingly i am not the only one who was ****med at the mall by those Clientele guys
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. It was establish that although you stated you did not sign up for a policy, you did present your bank card and authenticated the debit order, giving us authority to debit your account. The policy has been cancelled as per your request. Should you require further assistance please feel free to contact us. Kind Regards,Market Conduct
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. It was establish that although you stated you did not sign up for a policy, you did present your bank card and authenticated the debit order, giving us authority to debit your account. The policy has been cancelled as per your request. Should you require further assistance please feel free to contact us. Kind Regards,Market Conduct
Clientele Life