Clientele services
Clientele charges R500 admin fees without notifying clients. I was told when she claim an admin fee of R500 will be charged on her saving investment account, it is almost 6% of all she have saved. It means this admin fees is taking her interest. The do this to old people and people who are not literate. People out there be careful and follow up on old people's policies as they just agree on anything that the insurer tells them.
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Replies (2)
Clientele Life's replyOfficial
05 Jul 2018, 14:03We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply05 Jul 2018, 14:03
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's replyOfficial
06 Jul 2018, 16:59As per our telephonic discussion, the necessary feedback has been provided to you and the policy holder regarding your concerns raised.
We have explained that the administration fee of R500-00 is charged on surrendering the policy and will be limited to be in line with the minimum required percentage payable on the investment value.
Furthermore we have emailed you a copy of the telephonic conversation we had on the 06/07/2018 regarding the administration fee payable.
Should you not be satisfied with the outcome of your complaint kindly, follow the escalation process as per our discussion.
We trust you find the above in order.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Best regards,
Clientele Life's reply06 Jul 2018, 16:59
Official
As per our telephonic discussion, the necessary feedback has been provided to you and the policy holder regarding your concerns raised.
We have explained that the administration fee of R500-00 is charged on surrendering the policy and will be limited to be in line with the minimum required percentage payable on the investment value.
Furthermore we have emailed you a copy of the telephonic conversation we had on the 06/07/2018 regarding the administration fee payable.
Should you not be satisfied with the outcome of your complaint kindly, follow the escalation process as per our discussion.
We trust you find the above in order.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Best regards,