LK
Lerato K
1 reviews | Active since Nov 2019
18 Nov 2019, 08:44
Clientele ********
The worst! If you’re thinking of taking out an insurance policy with them, don’t! They made an authorized debit order from my account and they’re telling me I will get refunded in 45days?!?? What! Who asked you to take my money in the first place??! Is this what you train your consultants to do?!
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Replies (3)
Clientele Life's replyOfficial
18 Nov 2019, 09:32Lerato K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply18 Nov 2019, 09:32
Official
Lerato K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
18 Nov 2019, 12:15Dear Lerato K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Health Event Life Plan. We have attempted to contact you on 18 November 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 19 November 2019 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recovery Specialist
Clientele Life's reply18 Nov 2019, 12:15
Official
Dear Lerato K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Health Event Life Plan. We have attempted to contact you on 18 November 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 19 November 2019 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recovery Specialist
Clientele Life's replyOfficial
19 Nov 2019, 12:11Dear Lerato K, We confirm that our attempts to contact you on 18 and 19 November 2019 to address all raised concerns resulted in no success. Regarding the concerns raised, we can confirm that upon cancellation on 14 October 2019 the refund process was explained accordingly. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist
Yours sincerely,
Judith Mboweni Service Recovery Specialist
Clientele Life's reply19 Nov 2019, 12:11
Official
Dear Lerato K, We confirm that our attempts to contact you on 18 and 19 November 2019 to address all raised concerns resulted in no success. Regarding the concerns raised, we can confirm that upon cancellation on 14 October 2019 the refund process was explained accordingly. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist
Yours sincerely,
Judith Mboweni Service Recovery Specialist