Clientele ********
On 03/12/2019 I got ****med by one of those ladies who works for Clientele at the mall. She approached and told me about their funeral plans. I told her that I'm not interested in a funeral plan, I would like her to tell me about their investment plans. She took my details and swiped my bank card on their card machine, said she was doing a quotation for me. She then said that a consultant will call me to tell me about the investment. Now today Clientele debited R249 from my account. I called them this morning and I'm told that they will only be able to reverse the money in 45 days. I need to use that money now, what am I supposed to now??? Clientele employ ********. This lady's name is Amo at Daveyton mall.
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Replies (3)
Clientele Life's replyOfficial
13 Dec 2019, 16:00Dear Tshepo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply13 Dec 2019, 16:00
Official
Dear Tshepo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
24 Dec 2019, 08:33Dear Tshepo M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Clientele Life's reply24 Dec 2019, 08:33
Official
Dear Tshepo M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
's updateReviewer Update
27 Dec 2019, 23:25Hi compliance department,
Thandeka did call me and provided feedback. HoweveI I am still waiting for my money to be reversed back into my bank account.
Thandeka did call me and provided feedback. HoweveI I am still waiting for my money to be reversed back into my bank account.
's update27 Dec 2019, 23:25
Reviewer Update
Hi compliance department,
Thandeka did call me and provided feedback. HoweveI I am still waiting for my money to be reversed back into my bank account.
Thandeka did call me and provided feedback. HoweveI I am still waiting for my money to be reversed back into my bank account.