PM
Phuti M

1 reviews | Active since Jun 2021

28 Jun 2021, 15:13

CLIENTELE *******

They took out a funeral cover without me agreeing to it they said they are just sending me a quote. But now money is going out of my bank account and i cannot stop it. When i called them the cancel the policy they said they have canceled it. But they didn't

0
Replies (2)
Clientele Life
Clientele Life's reply29 Jun 2021, 09:07
Official
Dear Phuti M ,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Judith Mboweni
Service Support Specialist
Clientele Life    
Clientele Life
Clientele Life's reply29 Jun 2021, 11:05
Official
Dear Phuti M
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life