LK
L K

1 reviews | Active since Apr 2021

10 Apr 2021, 11:56

Clientele **** Calls

An average of 10 spam calls daily, I never gave my number to them. Never did business with them. I have phoned their office twice to have my number removed from their system, yet they still phone every day. Truecaller blocks it after the first ring, but highly annoying and disrespectful for not respecting my privacy even after I asked to stop. For this reason alone I will never do business with them.

0
Replies (2)
Clientele Life
Clientele Life's reply10 Apr 2021, 15:14
Official
Dear  L K
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 

Best regards,

Clientele Life
Clientele Life's reply19 Apr 2021, 14:36
Official
Dear L K
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.  We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
  
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely,

Judith Mboweni
Service Support Specialist
Clientele Life 

Best regards,