ZM
Ziyanda M
1 reviews | Active since Nov 2020
01 Nov 2020, 21:11
Clientele ****
Clientele has being taking money from my capitec account from august until now. Capitec says they can’t reverse the debit order and when I called them they said they will get back to me. I don’t remember signing up for clientele but am a victim now
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Replies (2)
Clientele Life's replyOfficial
01 Nov 2020, 21:16Dear Ziyanda M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Nov 2020, 21:16
Official
Dear Ziyanda M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
13 Jan 2021, 13:23Dear Ziyanda M
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply13 Jan 2021, 13:23
Official
Dear Ziyanda M
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct